After the audit - what happens next?

Conducting the 'Client Satisfaction Interview' raises an expectation with your customer that something will happen as a result.

So what next? There are a number of options that you as a business should consider. Enquir3 offer additional services that can further enhance the power of your customer testimonials and to further engage with your clients.

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Content Creation Package: website & socal media - INCLUDING VIDEO

Content created for you:

  • Content briefing to capture…
    ... the motivations behind your clients 'reasons to purchase'.
    ... the positioning you wish to take versus your competitors.
    ... the key words and phrases you want to focus on.
  • Social media posts for LinkedIn, Twitter and Facebook.
  • ‘Company response’ to post on your website.
  • Email content to thank client and request permission to publish.
  • PLUS... Creation of video version of testimonial... like the one below

5 contact package:           £695 +VAT

10 contact package:        £1,150 +VAT

Need more content? Just £97 +VAT for each additional contact when taking the above packages.

Client Success Stories: additional material for selected markets?

  • News / blog item with suggested email teasers
  • SEO rich ‘case study’ content for your website.
  • PLUS...  two page pdf version of your 'Client Success Story'   

Only £197.00 +VAT per success story when taken with a 'Content Creation Package'.

Enquir3 and Storm Internet testimonial from YKK Europe from Enquir3 on Vimeo.

Make your customers smile... completely optional. Why not send a small gift to be sent after the interview has been completed. (e.g. a jar of handmade sweets with a hand written note). Contact us to find out how.

Client Success Stories (Case Studies)

If you just need 'Case Studies' we can help. This supporting material is essential for each of the markets you are seeking to target.

To understand your' story' we need to take a briefing first so it makes sense to create a minimum of 3 cast studies.

Each 'Client Success Story' includes: 

  • News / blog item with suggested email teasers.
  • Long SEO rich 'case study' content for your website.
  • PLUS... two page pdf version of your 'Client Success Story'   

3 Story package:      £575.00 (+VAT)

Each additional story for only £197 (+VAT)

Example: 'Client Success Story'

Re:Engagement Programme - 90 days

If you would like to be connected with an Enquir3 advisor who can offer you additional support please get in touch.

Example programme:

Deliverables:

  • Identification of key outcomes.
  • Contact segmentation to meet required outcome.
  • Interview of 30 selected contacts.
  • Review and recommendation on how best to respond.
  • Creation of content: 10 x social media, 10 x mini video, 4 x case study
  • Creation of future plan (i.e. next 90 days and so on).

Duration:        90 days

Investment:    3 monthly instalments of £1,499 (+VAT)

So what should you do?

  • As a minimum... send an email or make a call to say 'THANK YOU'.
  • Consider sending a gift. Create a 'talking point' for a later conversation.
  • Share their comments and request permission to publish online.
  • Add the testimonial with your own comments to your website.
  • Share on Twitter, Facebook & LinkedIn.
  • Create a news item / case study to support your sales & marketing activities.
  • Make sure everything you do links back to your own and your clients website.
  • Share what you have done (ensure you have your clients permission).
  • FOLLOW UP use the feedback to make positive business decisions.
  • Take the opportunity to ask for referrals.
  • Introduce additional products, services or promotions appropriate to your client

Do you need further support to maximise the opportunity? Read more here